ECKOO | Services
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Hardware and Software Supply

The cornerstone of any IT infrastructure, is hardware that is not only cost-effective and state-of-the-art, but also appropriate for the tasks at hand.  We work with your team to ensure that the hardware and software you are investing in is appropriate for what you are trying to achieve, now and into the future

Planning and Management

Planning and management becomes integral to the initial IT implementation, monitoring, control and accountability of a business.  With a structured plan in process, you can view and compare the transition between your previous IT hardware and software procedures to the new solution proposed by ECKOO.  This process is co-operative and open to feedback, while ensuring that it meets quality standards.

Implementation and Project Management

Your implementation is project-managed by our team who keep you informed of what needs to be done and how long it will take.  You will have an increased understanding of the process, and open communication between your team and ours is encouraged.

We create and maintain IT infrastructure, so that it compliments our clients’ organisations and businesses, rather than hinders their ability to be effective.  We have a robust implementation process that is tailor-made for the challenges, and circumstances faced by our clients.  Our offering is not just computers, software and a helpdesk number – we take responsibility to ensure the implementation process is quick, simple and painless – at least for you and your team.

Specialised Support

We have worked with government and non-government businesses around Australia to create suitable and useful solutions.  Each client is unique and through experience we have created a solid understanding of what works, and what doesn’t.  Most importantly, we establish what is unique about your business and how we can maximise your investment.

Staff Training

Investing in the best technology is pointless if you don’t know how to use it.  We take responsibility for training you and your staff to ensure you utilise your IT solution to its maximum potential.

IT Support

IT support is not a process – it is a strategy. We learn what you want and need, and then we find the smoothest pathway to achieve this. This means communicating with our experts, rather than just following a manual and we will provide you with all the support that you require.

Remote Monitoring and Management

We apply convenient systems regarding the management and monitorisation of your infrastructures, ensuring that everything is accounted for and proactively dealt with. Our methods of remote management and monitoring offers scheduled auto-updates, hardware and software checks, remote support, managed anti-virus, risk analysis, device auditing and more.