As an organisation, you require the best possible technology and it needs to be sustainable and upgradable, and you need to know your financial obligations in advance. Our track record working with government and non-government businesses speaks volumes as we provide strategies for solutions, not processes. We survey your requirements and find the smoothest pathway to providing you with optimal solutions. This requires communication via as many on-site meetings, video conferences and phone calls as you need.

Our support is personalised and we make sure that it caters for all individuals ensuring that your staff feel valued and comfortable with new processes.

Management

Planning becomes integral to the initial IT implementation, monitoring, control and accountability of business. With a structured plan in process, you can view and compare the transition between your previous IT hardware and software procedures to the new solution proposed by ECKOO. The planning process is co-operative and open to feedback while ensuring that it meets quality standards.

With your plan defined and hardware in place, it’s our job to ensure your physical and software-based infrastructure is optimised, understandable and manageable. We work with your team to enhance your software so that it’s user-friendly and effective, and we monitor and manage hardware usage so that you receive value for money. Continuous auditing of your inventory is necessary as it not only specifies hardware, but it also provides insight into departments that are lacking and need improvement. Utilising this audit will outline weaknesses in your business and promote advances to create an efficient, optimal working and learning environment.

IT Support

IT support is not a process – it is a strategy. We learn what you want and need, and then we find the smoothest pathway to getting it done. This means communicating with our experts, rather than just following a manual.

As an organisation, you require the best possible technology and it needs to be sustainable and up-gradable while knowing your financial obligations in advance. Our track record working with government and non-government businesses speaks volumes as we provide strategies for solutions, not processes. We survey your requirements and find the smoothest pathway to providing you with optimal solutions. This requires communication via as many on-site meetings, video conferences and phone calls as you need.

Implementation and Project Management

Our support is personalised, and we make sure that it caters to all individuals ensuring that your staff feel valued and comfortable with new processes.

We take the initiative to support the aims of your business and because of this, our team will assist in any way necessary to implement a better system. Open communication between your staff and ours will positively affect the overall project. The team at ECKOO will provide your business with an informed report of all the developments and support, allowing for complete understanding. Our team can work around all IT obstacles and we can roll out or customise any hardware and software requirements with minimal disruption, providing you with a worry-free outcome.

Training

Investing in the best technology is pointless if you don’t know how to use it. We take responsibility for training you and your staff to ensure you receive the best value and broadest opportunities from your new technology.

We train your staff and we also put processes in place to allow for new hires, and temporary requirements. Our team works around your schedule, and we are conscious that you want your team trained as quickly as possible, with the least possible impact on your company.

For custom IT solutions, please book a Free Assessment