Role Description
Technical Officer
Job Ad Reference
QLD/ECK015001/23
Job Evaluation No.
015001
Location
Various locations
Classification
TBA – 00 hour week
Job Type
Temporary for a period of 6 months
Fortnightly salary
TBA
Contact Officer
Chi Nguyen
Contact Telephone
07 3123 4873
Closing Date
8 March 2023
Your employer
ECKOO focuses on implementing sustainable technology solutions, which allow for upgrades and consolidation when required. Our team works in tandem with customers business strategies, tailoring our solutions to their unique requirements and helping our customers avoid unnecessary financial outlays.
Our customers work with and trust us because we provide holistic technological solutions which guarantee that their IT system works when they need it. We offer project implementation and training services, and our friendly team are experts at bringing our customers and their staff up to speed when it comes to using new technology.
The provision of ongoing IT support, both on-site and remotely, is something that we make a priority for all of our customers. Our proactive approach enables us to make appropriate assessments or implement upgrades and fixes for our customers.
Our support is personalised and we make sure that it caters to all individuals ensuring that our customers feel valued and comfortable with our processes.
Our dedicated team provides complete practical and commercial assistance, tailored to the needs of private businesses, family businesses, entrepreneurs, government and high-net-worth individuals. Much like a personal trainer, we will support our customer business in every moment and in every situation, so that our customers can fully focus on their strategic goals.
Our Vision: Creating value to our customers, employees and communities through sustainable and customised IT Solutions and Services that are functional, innovative, efficient, and stable.
Your opportunity
As the Technical Officer, you will assist in managing the operation of a customer’s information and communication technology (ICT) network services in order to contribute to the enhancement of customer service and business.
The Technical Officer reports to the Customer Manager.
Your role
As the Technical Officer you will have responsibility for the following:
- Provide advice and assistance on maximising the potential of ICT operations within the business/school/college, including acquisition, installation, operation, maintenance, repair and replacement.
- Support the business/school community with technical advice, instruction and assistance with electronic equipment, in accordance with business, departmental, school and manufacturer’s policy, guidelines and network standards.
- Assist in the provision of in service training to staff, on the effective application of ICT tools.
- Provide effective and efficient support to customers to resolve problems associated with computing facilities, whilst ensuring high end customer focus and communication.
- Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.
- Maintain a range of technical services and accountable records related to the support of ICT, including infrastructure, used by the customer.
- Communicate with various stakeholders, on technical matters and provide technical advice, when required.
- The suitable applicant would require the following skills and knowledge:
- Technical knowledge of server hardware and configuration, and networking peripherals.
- A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
- Excellent communication and interpersonal skills.
- Strong analytical and problem solving skills.
- A strong customer focus.
- The ability to work as part of a team.
- Strong technical knowledge of server hardware and configuration, and networking peripherals.
- Understanding of Local Area Networks and of Wide Area Networks.
- Experience using remote support tools to support servers and workstations remotely.
- The ability to research, identify and apply creative solutions to problems.
- Sound working knowledge of network security and security protocols.
Knowledge and experience
Appointees must have possession of a diploma qualification relevant to the tasks outlined, from a recognised tertiary institution or a qualification which is acceptable.
The successful applicant will be appointed to the TBA classification with eligibility for progression to the TBA level following assessment by a selection panel.
- The successful applicant will be required to attain the DoE Orange Card School Administrator (OC SA) certification to access the school network, enabling the officer to perform high level support tasks including server technologies. The content of the course contains aspects of supporting the DoE Managed Operating Environment (MOE) as well as Government legislation. This course is only available within the DoE network and will be facilitated as part of the induction training.
How you will be assessed
Within the context of the role described above, the ideal applicant will be someone who has the following key capabilities:
- Supports strategic direction
Possess a working technical knowledge of server hardware and configuration, and networking peripherals, including a good understanding of the principles of a network operating system.
- Achieves results
Sound analytical and problem solving skills and demonstrated ability to perform computer and peripheral maintenance and troubleshooting to component level in a safe and effective manner.
- Supports productive working relationships
Demonstrated ability to manage local area networks and to advise users in the effective use of administrative applications and office productivity software.
- Displays personal drive and integrity
Possess a good understanding of personal computers (PC) desktop and portable devices and printers and proven ability to support such systems in an environment where users have varying computing skills levels.
- Communicates with influence
Proven interpersonal, communication and negotiation skills, with a strong client focus and ability to work independently and in a team environment.
Additional information
- The duration of this position will be dependent on work demands, the availability of ongoing funding, and model-allocated resources.
- The successful applicant will be appointed to the TBA classification with eligibility for progression to the TBA level
- The successful applicant will be required to attain the DoE Orange Card School Administrator (OC SA) certification to access the school network, enabling the officer to perform high-level support tasks including server technologies. The content of the course contains aspects of supporting the DoE Managed Operating Environment (MOE) as well as Government legislation. This course is only available within the DoE network and will be facilitated as part of induction training.
- In accordance with the Working with Children (Risk Management and Screening) Act 2000 , a person is prohibited from working in regulated child-related employment unless the person holds a current Working with Children Check clearance (blue card) issued by Blue Card Services: www.bluecard.qld.gov.au/
- A criminal history check will be initiated on the successful applicant.
- A non-smoking policy applies in buildings, offices and motor vehicles.
- You may be required to complete a period of probation.
- Staff is required to actively participate in consultation and communication with supervisors and management regarding health, safety and wellbeing issues and comply with all provisions of the relevant workplace health and safety legislation and related health, safety and wellbeing responsibilities and procedures developed by the company.
- You will work for an organisation that values its people and promotes leadership and innovation. We respect the professionalism, embrace diversity and encourage a balance between work and life commitments.
- ECKOO employees are required to acknowledge they understand their obligations under the company’s Code of Conduct and the Standard of Practice and agree to align their professional conduct to these obligations.
- ECKOO is committed to respecting protecting and promoting human rights. Under the Human Rights Act 2019 (Qld), the company has an obligation to act and make decisions in a way that is compatible with human rights and when making a decision, to give proper consideration to human rights. When making a decision about recruitment and selection, decision-makers must comply with that obligation. Further information about the Human Rights Act 2019 is available at https://www.qhrc.qld.gov.au/your-rights/human-rights-law and https://www.forgov.qld.gov.au/humanrights
